Water and plumbing losses
Share where the water began, whether the source is stopped and which rooms or materials appear affected.
Emergency property damage
Property Damage Cannot Wait. Start Here.
When water, fire, smoke or storm damage disrupts your property, the first decisions matter. Premier helps owners across Central Arkansas and Northeast Arkansas understand the damage, protect the property safely and identify the next restoration step.
We keep the path visible
What happens next should never be a mystery
- 1
Address immediate hazards
Contact emergency services or utilities first when life safety, fire, gas, electrical or structural danger is present.
- 2
Describe the damage
Share the property location, event, affected areas, source status and safe-access conditions.
- 3
Confirm the next step
Premier reviews availability and service fit before assessment, mitigation or reconstruction work is scheduled.
A clear path forward
What you can expect from the work
Fire and smoke damage
Wait for fire officials to release the property, then begin organizing fire, smoke, soot and suppression-water concerns.
Storm-created damage
Avoid downed lines, unstable trees and structural movement while documenting safe-to-view openings or water entry.
Useful context
What to know before the next step
If anyone is in danger, call emergency services or the appropriate utility first. Once immediate hazards are addressed, call Premier with the property location and what happened. We will confirm current availability, safe access and whether the requested work fits our restoration services.
Know when a contractor is not the first call
Call 911 for active fire, medical emergencies or immediate danger. Contact the appropriate utility for suspected gas leaks, downed electrical service or utility-controlled hazards. Do not enter areas with structural movement, sagging ceilings, contaminated water or official access restrictions.
Tell us what happened and what is still active
Useful details include the property address, damage source, approximate start time, affected rooms, whether water or exposure is ongoing and whether emergency officials have released the site. Mention access limitations, tenants, pets or business operations that could affect an assessment.
Questions are welcome here
Clear answers before the work begins
Is emergency dispatch guaranteed?
No. Premier confirms current availability, safe access, location and service fit before accepting or dispatching work.
What information should I have when I call?
Provide the property address, what happened, when it began, affected areas, whether the source is stopped and any safety or access restrictions.
Should I enter the property to take photos?
Only document conditions from safe, permitted areas. Do not enter spaces affected by fire restrictions, electrical hazards, contaminated water, unstable materials or structural concerns.
Should I call my insurance company?
Follow the notice requirements in your policy and ask the insurer about coverage questions. Premier can document property conditions and contracted work but does not determine coverage.
Can Premier complete repairs after mitigation?
Premier can evaluate reconstruction after damaged materials are addressed and the affected area is ready for a defined repair scope.
Start with the property
Tell us what happened
Call with the property location, damage source and safe-access conditions. Premier will confirm current availability and the next practical step.